Careers

Your customers are making decisions that shape their businesses — which markets to enter, which suppliers to trust, which competitors to watch. Your job is to make sure Valona intelligence is in the room when those decisions get made.

You are a consultative business partner who happens to have access to one of the most powerful market intelligence tools in the industry. You ask the right questions before proposing solutions. You understand your customers’ industries, their pressures, and their strategic priorities — and you use that understanding to connect Valona’s capabilities to outcomes that genuinely matter to them.

High adoption follows naturally when customers see real business impact. Your measure of success isn’t logins — it’s whether your customers are making better, faster decisions because of Valona. And underneath all of that sits the rigour of great customer success: strong relationships, clean renewal processes, proactive risk management, and a portfolio that grows.

About Valona

Valona is a recognized leader in Market & Competitive Intelligence platforms and services segment. Valona serves leading global enterprises in Europe and North America. Valona’s offering is recognized by Gartner and Forrester as market-leading and the company has invested significantly in AI capabilities, essential in a fast-changing market.

At Valona, our vision is Turning knowledge into a decisive advantage. We believe in pushing one another to learn, grow, and step outside of our comfort zones. We have a supportive environment that fosters personal and professional development. You get to work with skilled and curious colleagues, and be part of a growing AI company.

Valona has operations in multiple locations in Europe and offices in North America, and we employ 25 different nationalities in our team.

Key details

Location: 

Toronto, Canada (on-site or hybrid). Remote applicants based in Europe will be considered provided they commit to working full EST business hours (9am–5pm ET).

Working Hours: 

EST (9am–5pm ET). European-based candidates must be able to work these hours consistently.

Employment Type: 

Full-time

Reports To: 

Head of Customer Success

Start Date: 

ASAP

Responsibilities

Strategic Business Partnership

• Develop a deep understanding of each customer’s industry, competitive landscape, and strategic priorities — not just their use of the platform.
• Position yourself as a trusted advisor at VP and C-suite level, capable of holding substantive conversations about market dynamics, not just product features.
• Connect Valona intelligence directly to customer business outcomes: sourcing decisions, competitive responses, market entry, M&A signals, risk mitigation.
• Bring proactive insight to customers — surface relevant signals or trends from the platform before the customer thinks to ask.
• Help customers articulate and measure the business value Valona delivers, so the renewal conversation is about outcomes, not price.

Customer Value Realisation

• Own the customer journey from onboarding through renewal for a portfolio of approximately 30 customers.
• Ensure customers achieve measurable business outcomes through Valona — not just platform familiarity.
• Conduct regular business reviews that anchor on customer goals and strategic priorities, not product updates.
• Monitor customer health scores and act proactively when engagement or outcomes decline.

Onboarding & Solution Implementation

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to delivery.
• Coordinate with Solution Consultants on solution design and implementation.
• Establish clear success criteria tied to business outcomes, not just adoption milestones.
• Ensure time-to-value is minimised and initial adoption is strong.

Adoption & Enablement

• Drive platform adoption by embedding Valona into the workflows and decisions that matter most to each customer.
• Develop customer-specific enablement plans based on their maturity, use cases, and strategic context.
• Identify and engage new user groups and stakeholders within customer organisations.
• Share best practices and use cases from across the customer base to accelerate value.

Renewals & Retention

• Own the renewal process and proactively manage renewal timelines.
• Identify and mitigate churn risk through early intervention — grounded in outcome data, not just usage metrics.
• Build multi-stakeholder relationships to reduce single-point-of-failure dependency.
• Achieve pod-specific NRR and C&C (churn and contraction) targets.

Cross-functional Coordination

• Work in sync with Account Managers and Solution Consultants on focus customers.
• Flag expansion opportunities to Account Management — framed around customer strategic needs, not upsell prompts.
• Collaborate with Support on technical issues affecting customer satisfaction.
• Provide structured customer feedback to Product and Marketing.

What We’re Looking For

Essential

• Experience:  5–7 years suggested in a Customer Success, Account Management, or consultative advisory role — ideally in a B2B SaaS or information services environment. We care more about the quality of your commercial experience than the number of years; exceptional candidates who are earlier in their career will absolutely be considered.
• Background in or strong familiarity with Manufacturing, Medical Devices, Automotive or Financial Services is a strong advantage. You need to be able to speak your customers’ language from day one.
• Consultative approach: You ask questions before proposing solutions. You diagnose before you prescribe. You earn trust through insight, not just responsiveness.
• Proven ability to hold senior-level commercial conversations — as comfortable discussing market strategy as platform capabilities.
• Strong portfolio management — able to balance depth of engagement on strategic accounts with breadth across a ~30-account book.
• Outcome-oriented mindset: you measure your own success by whether customers make better decisions, not by whether they complete onboarding tasks.
• Data-driven: comfortable working with usage data, NRR metrics, health scores, and business impact evidence.
• Fluency in English required. Additional languages a plus.

 Preferred

• Familiarity with competitive intelligence, market research, or market monitoring platforms — you understand why customers buy this category.
• Experience with Salesforce for account and pipeline management.
• Comfortable using AI tools — including Claude — as part of day-to-day workflows: research, customer preparation, communication, analysis.
• Experience with CSM platforms such as Gainsight, Totango, ChurnZero, or similar.
• Experience working in a scale-up or fast-growth environment where the playbook is still being written.

What we offer

• Competitive compensation package, including a 8% holiday allowance and a performance bonus of up to 10% of gross salary.
• A senior, client-facing role with real ownership and room to grow with the company.
• Pension, bonus program, and a budget for internal and external training on the path you choose.
• Company matching retirement savings plan (RRSP & DPSP) (after qualifying employment period)
• Medical, dental, life and AD&D coverage

Why Valona

Valona Intelligence, a Leader in the 2026 Gartner Magic Quadrant and Forrester Wave for Competitive and Market Intelligence solutions, combines the deepest validated market and competitive intelligence sources with CMI expertise and accountable AI — giving business leaders a clear understanding of what is happening in their markets, and what it means for their next move. Valona has served global enterprises since 1999.

This role has real scope, real impact, and no bureaucracy.

Ready to apply?

Some people, particularly women, apply only when they meet every requirement. If this role excites you but you don’t tick every box, apply anyway. We want to see what you bring!

Have Questions?

For any inquiries or additional information, please contact Nofar:

• Email: nofar.biran@valonaintelligence.com
• Whatsapp: +31 (0)611 53 20 11

Your customers are making decisions that shape their businesses — which markets to enter, which suppliers to trust, which competitors to watch. Your job is to make sure Valona intelligence is in the room when those decisions get made.

You are a consultative business partner who happens to have access to one of the most powerful market intelligence tools in the industry. You ask the right questions before proposing solutions. You understand your customers’ industries, their pressures, and their strategic priorities — and you use that understanding to connect Valona’s capabilities to outcomes that genuinely matter to them.

High adoption follows naturally when customers see real business impact. Your measure of success isn’t logins — it’s whether your customers are making better, faster decisions because of Valona. And underneath all of that sits the rigour of great customer success: strong relationships, clean renewal processes, proactive risk management, and a portfolio that grows.

About Valona

Valona is a recognized leader in Market & Competitive Intelligence platforms and services segment. Valona serves leading global enterprises in Europe and North America. Valona’s offering is recognized by Gartner and Forrester as market-leading and the company has invested significantly in AI capabilities, essential in a fast-changing market.

At Valona, our vision is Turning knowledge into a decisive advantage. We believe in pushing one another to learn, grow, and step outside of our comfort zones. We have a supportive environment that fosters personal and professional development. You get to work with skilled and curious colleagues, and be part of a growing AI company.

Valona has operations in multiple locations in Europe and offices in North America, and we employ 25 different nationalities in our team.

Key details

Location: 

Amsterdam, Netherlands or Helsinki, Finland. Standard CET/CEST business hours.

Working Hours:

CET/CEST standard business hours, serving European accounts.

Employment Type: 

Full-time

Reports To: 

Head of Customer Success

Start Date: 

ASAP

Responsibilities

Strategic Business Partnership

• Develop a deep understanding of each customer’s industry, competitive landscape, and strategic priorities — not just their use of the platform.
• Position yourself as a trusted advisor at VP and C-suite level, capable of holding substantive conversations about market dynamics, not just product features.
• Connect Valona intelligence directly to customer business outcomes: sourcing decisions, competitive responses, market entry, M&A signals, risk mitigation.
• Bring proactive insight to customers — surface relevant signals or trends from the platform before the customer thinks to ask.
• Help customers articulate and measure the business value Valona delivers, so the renewal conversation is about outcomes, not price.

Customer Value Realisation

• Own the customer journey from onboarding through renewal for a portfolio of approximately 30 customers.
• Ensure customers achieve measurable business outcomes through Valona — not just platform familiarity.
• Conduct regular business reviews that anchor on customer goals and strategic priorities, not product updates.
• Monitor customer health scores and act proactively when engagement or outcomes decline.

Onboarding & Solution Implementation

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to delivery.
• Coordinate with Solution Consultants on solution design and implementation.
• Establish clear success criteria tied to business outcomes, not just adoption milestones.
• Ensure time-to-value is minimised and initial adoption is strong.

Adoption & Enablement

• Drive platform adoption by embedding Valona into the workflows and decisions that matter most to each customer.
• Develop customer-specific enablement plans based on their maturity, use cases, and strategic context.
• Identify and engage new user groups and stakeholders within customer organisations.
• Share best practices and use cases from across the customer base to accelerate value.

Renewals & Retention

• Own the renewal process and proactively manage renewal timelines.
• Identify and mitigate churn risk through early intervention — grounded in outcome data, not just usage metrics.
• Build multi-stakeholder relationships to reduce single-point-of-failure dependency.
• Achieve pod-specific NRR and C&C (churn and contraction) targets.

Cross-functional Coordination

• Work in sync with Account Managers and Solution Consultants on focus customers.
• Flag expansion opportunities to Account Management — framed around customer strategic needs, not upsell prompts.
• Collaborate with Support on technical issues affecting customer satisfaction.
• Provide structured customer feedback to Product and Marketing.

What We’re Looking For

Essential

• Experience: 5–7 years suggested in a Customer Success, Account Management, or consultative advisory role — ideally in a B2B SaaS or information services environment. We care more about the quality of your commercial experience than the number of years; exceptional candidates who are earlier in their career will absolutely be considered.
• Background in or strong familiarity with Manufacturing, Medical Devices, Automotive or Financial Services is a strong advantage. You need to be able to speak your customers’ language from day one.
• Consultative approach: You ask questions before proposing solutions. You diagnose before you prescribe. You earn trust through insight, not just responsiveness.
• Proven ability to hold senior-level commercial conversations — as comfortable discussing market strategy as platform capabilities.
• Strong portfolio management — able to balance depth of engagement on strategic accounts with breadth across a ~30-account book.
• Outcome-oriented mindset: you measure your own success by whether customers make better decisions, not by whether they complete onboarding tasks.
• Data-driven: comfortable working with usage data, NRR metrics, health scores, and business impact evidence.
• Fluency in English required. Additional languages a plus.

 Preferred

• Familiarity with competitive intelligence, market research, or market monitoring platforms — you understand why customers buy this category.
• Experience with Salesforce for account and pipeline management.
• Comfortable using AI tools — including Claude — as part of day-to-day workflows: research, customer preparation, communication, analysis.
• Experience with CSM platforms such as Gainsight, Totango, ChurnZero, or similar.
• Experience working in a scale-up or fast-growth environment where the playbook is still being written.

What we offer

• Competitive compensation package, including a 8% holiday allowance and a performance bonus of up to 10% of gross salary.
• A senior, client-facing role with real ownership and room to grow with the company.
• Pension, bonus program, and a budget for internal and external training on the path you choose.
• A team that works and celebrates together: dinners, BBQs, boat trips and padel.

Why Valona

Valona Intelligence, a Leader in the 2026 Gartner Magic Quadrant and Forrester Wave for Competitive and Market Intelligence solutions, combines the deepest validated market and competitive intelligence sources with CMI expertise and accountable AI — giving business leaders a clear understanding of what is happening in their markets, and what it means for their next move. Valona has served global enterprises since 1999.

This role has real scope, real impact, and no bureaucracy.

Ready to apply?

Some people, particularly women, apply only when they meet every requirement. If this role excites you but you don’t tick every box, apply anyway. We want to see what you bring!

Have Questions?

For any inquiries or additional information, please contact Nofar:

• Email: nofar.biran@valonaintelligence.com
• Whatsapp: +31 (0)611 53 20 11

Valona Intelligence is a global technology company and a Leader in the 2026 Gartner Magic Quadrant for Competitive and Market Intelligence Platforms. Our SaaS platform gives global enterprises a clear read on what’s happening in their markets, and what it means for their next move. 

Working at Valona is challenging and rewarding: we push each other to learn, grow, and step outside our comfort zones, inside a team that backs you up while you do it.  

We’re now looking for a Performance Marketing Manager with a strong B2B SaaS background to build and own our paid acquisition, marketing technology, and full-funnel attribution. This is a hands-on role with real scope: you’ll be the in-house owner of the performance marketing function, and you’ll shape how it runs. 

You’ll work as part of our small, sharp international marketing team across Helsinki and Amsterdam, in-house specialists and external partners who take the work seriously and still enjoy it. You’ll report directly to the CMO and work closely with sales, revops, and business development across the full go-to-market funnel. 

What you will own 

Paid acquisition. You own our demand gen channel strategy (currently LinkedIn, Google, YouTube) through to hands-on optimisation. You assess the current setup, decide what stays and how we improve going forward. You manage any specialist external support. You have a complete view and run our integrated campaigns: audience definition, concept, asset briefs, sequencing, budgets, and performance review. You are responsible for ensuring everyone understands how the campaigns are working and how they contribute to our go-to-market performance.  

Marketing technology. You have a solid understanding of marketing automation, and you work hands-on in tools like HubSpot and Salesforce, connecting data so it’s clean, reportable, and tied to pipeline. You evaluate and implement tools for our existing marketing stack, ensuring it is the most efficient for our operations, and train the team on what matters. You have a constant lookout for the latest tooling, but also a professional view on what’s worth adopting and what isn’t. 

Full-funnel reporting and analytics. You read performance data across HubSpot, Salesforce, and paid channels and turn it into reporting that connects marketing activity to pipeline. The analysis and the recommendations are yours. You are also responsible for feeding that reporting so everyone has a clear, online view of how marketing is performing, and so we can clearly measure and show what actually drives pipeline. 

We value experience in:  

Website and digital presence. You bring ideas on modern web design, CMS management, conversion rate optimization, and user flow, and have a view on how to develop our existing martech ecosystem. You help us design and optimize our UX and conversion flows on the website for the best impact and results.  

AI search visibility. You have real expertise in AEO and organic visibility. You understand how AI agents and buyers now research vendors, and you can help us get ahead of that shift. 

Content optimization for AEO. We value your expertise in understanding how to optimize our content for the AEO. 

What we are looking for 

• 5+ years in B2B performance or growth marketing, ideally in SaaS or enterprise tech. 
• Hands-on paid media experience across LinkedIn and Google, built and run campaigns yourself  
• Solid grasp of conversion tracking, attribution modelling, and improving the quality of data fed to ad platforms 
• HubSpot power user with experience managing a HubSpot-Salesforce integration or similar stack.  
• Comfortable reading full-funnel data across marketing and sales tools and turning it into pipeline-connected reporting.  
• Experience evaluating and implementing marketing technology, including AI-based tools for campaign management or workflow efficiency. 
• You think in systems, you see how data, channels, and tools connect, and where the weak points are. 
•  You communicate clearly with non-technical colleagues and management, bringing your own analysis of the data.  
• You help colleagues build capability with new tooling . 

How we work 

We look for people who are trustworthy, collaborative, results-driven, and passionate about the work. In this role, that means: 

• Ownership without a script. No one hands you a playbook; you build it and run it your way. 
• A small team with a lot of expertise to draw on in sales, revops, and BD, and they’ll lean on you too. 

What success looks like 

• First 30 days. You know our stack, our channels, and our numbers, and you’ve mapped what’s working and what isn’t. 
• First 60 days. You’re running campaigns directly, and reporting connects marketing activity to pipeline. 
• First 120 days. The performance marketing function runs the way you’ve designed it, and it’s producing pipeline the team can point to. 

What the role offers 

• A performance marketing function to build and own, and a seat at the GTM table.  
• 100+ colleagues globally across EMEA and North America.  
• Flexible hybrid working, with a preference for candidates based in or near Helsinki or Amsterdam.  
• Competitive salary, healthcare, and local benefits.  
• Your choice of tools and devices, including the AI tools you decide are worth adopting.  
• A flat, low-hierarchy team with Nordic roots, that takes the work seriously without taking itself too seriously.  
• Real investment in your growth: training, mentorship, and room to develop the function beyond this brief.A performance marketing function to build and own.  

Ready to apply?

Send your application via the link below. For any questions or additional information, feel free to contact Kati Tammisto, CMO

Email: kati.tammisto@valonaintelligence.com
Phone: +358 40 775 7162 

We look forward to hearing from you!